Terms &
conditions.

Last updated: 21 September 2026

1. Scope

Dwarka Handicraft supplies natural-stone bathroom accessories, décor and related handcrafted goods. Website content is provided for product discovery and trade enquiries; it is not a binding offer to sell.

2. Quotations and order acceptance

An order is accepted only after we issue a written quotation or proforma invoice and receive the required confirmation and payment. Product, stone, finish, quantity, packaging, price, production schedule and trade basis should be checked before acceptance.

3. Natural material variation

Stone naturally varies in colour, veining, mineral markings and texture. Reasonable variation between website images, samples and production pieces is not a defect. Hand-finished dimensions may also have reasonable production tolerances.

4. Prices, freight and taxes

Unless expressly stated otherwise, product prices exclude freight, insurance, import duty, taxes, customs clearance and destination charges. Freight is quoted separately using the confirmed quantity, packed weight, dimensions and destination.

5. MOQ, availability and lead time

Ready-stock and made-to-order minimum quantities differ. Availability and production lead time are estimates until confirmed in writing. Delays caused by material availability, carrier schedules, customs, events beyond reasonable control or buyer-requested changes may extend the schedule.

6. Payment

Currency, deposit, balance payment and banking details are stated in the quotation or proforma invoice. Production or dispatch may be held until cleared funds are received as agreed.

7. Inspection, damage and claims

Buyers should inspect shipments promptly and retain packaging. Any visible shortage, transit damage or specification concern should be documented with clear photographs, quantities and packaging images and reported within the period stated in the accepted quotation. Carrier-related claims may also require notation on delivery records.

8. Cancellation and custom work

Deposits, made-to-order production, custom sizes, private-label packaging and personalised goods may become non-cancellable or non-refundable once materials are committed or production begins. The order-specific quotation governs.

9. Product use and responsibility

The buyer is responsible for confirming that products, materials, fittings and labelling are suitable and compliant for the destination market and intended use. Stone care, sealing and installation requirements may vary.

10. Intellectual property

Website text, branding and original imagery may not be copied for commercial use without permission. Buyer-supplied branding or designs remain subject to the buyer confirming it has the right to use them.

11. Liability

To the extent permitted by applicable law, liability relating to an order is limited to the value of the affected goods and excludes indirect or consequential loss. Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Privacy and contact

Enquiry information is handled as described in our Privacy Policy. Questions about these terms can be submitted through the wholesale enquiry page.